Learn how FlexInbox works, which channels and CRMs it supports, and how the AI agent and pricing function. If you can't find what you're looking for, our team is happy to help.
Setup takes minutes, with no code.
FlexInbox is a multi channel customer communication platform. It brings your WhatsApp and Telegram conversations into a single unified inbox, connects them with Zoho CRM, Bitrix24 and HubSpot, and offers a trainable AI agent that speaks only from your own knowledge. Your sales, support and operations teams work from the same panel, so no message gets lost.
No, you don't. Your agent connects their own number by scanning a QR code, exactly like WhatsApp Web. You start messaging within minutes, without complex API applications, approval processes or extra paid infrastructure. Your existing number, chat history and contacts keep working as they are.
Setup usually takes a few minutes and requires no coding. There are three simple steps: connect your channel with a QR code, authorize your CRM if you use one, and optionally train your AI assistant by adding knowledge sources. You can complete it yourself without a developer or IT team.
Yes. Multiple users can share a single number at the same time. Every message shows which agent sent it, and you can assign conversations to agents, track them with open/closed status and see what is unread. This way one line is managed cleanly by an entire team.
Yes. The panel is designed to be accessible from a desktop, tablet and phone browser. You also receive browser push and email notifications for new messages, so you stay aware of incoming requests even when you are away from your desk.
The panel is multilingual and supports right to left (RTL) layout, including Arabic. The marketing site is offered in 8 languages. Whether your team is local or international, everyone can work in an interface that fits their language.
All the rich WhatsApp features you use daily are supported. You can send and receive media such as images, video, PDF and location, voice messages, quoted replies and emoji reactions. You also see delivered and read ticks, and reply faster with ready made template responses.
Your Telegram account also connects via QR, and two step verification (cloud password) is supported. Media sharing, @username and quoted replies all work. Most importantly, Telegram messages appear in the same inbox as WhatsApp, marked with a channel badge, so you never have to track two channels in separate apps.
You can start a chat directly from Zoho Contacts, Leads and Deals records. When a message arrives from an unknown number, a Lead, Contact or Deal can be created automatically and the record owner is synced. This way every conversation is tied to the relevant CRM record and your sales team never loses context.
Each line is mapped to a Bitrix24 Open Line and can trigger bizproc automations. An embedded widget in the CRM detail tab lets you manage conversations from inside the record. The AI bot can also answer Instagram, Facebook and web chats connected to Bitrix, so a single agent covers multiple channels.
You get an embedded live chat area inside the HubSpot Contact record. Contacts are matched automatically and the entire history of your WhatsApp and Telegram conversations is kept in one place alongside the record. All of this works without the WhatsApp Business API.
Yes. You can connect WhatsApp and Telegram together and manage them in a unified inbox with channel badges. On the CRM side, you connect whichever fits your business (Zoho, Bitrix24 or HubSpot). Connecting a CRM increases integration value, but agent and line management can also be done from your panel.
The agent uses RAG and speaks only from the knowledge you provide. You build the knowledge base from plain text, website crawling, FAQs and files (PDF, DOCX, CSV). The agent stays within these sources, so it does not invent information that is off brand. It can understand images and transcribe voice messages.
Three modes are offered. In Suggestion mode the agent drafts a reply and the operator approves it. In Semi automatic mode it replies based on a confidence threshold you set. In Fully automatic mode it runs the conversation end to end and hands off to a human when needed. Handoff can be triggered by the confidence threshold, a keyword or the customer asking for a human.
The moment an operator writes in a chat, the AI goes silent in that conversation (human takeover). This way the customer is not answered by both the bot and an agent at once. You can also send follow up messages to people who did not reply, set a human like natural response delay, and improve the agent over time with a feedback loop that feeds your corrections back into the knowledge base.
Yes. You can define several agents under one organization, assign a separate agent per line and use distinct knowledge bases for each. For example, one line can run sales while another runs technical support, each with a different personality and knowledge.
Subscription is per line, and WhatsApp and Telegram are billed separately. You can choose monthly or yearly, and each line renews independently and automatically. AI usage is measured separately through an AI Assistant Package, on a usage basis. Payments are taken securely via iyzico.
AI usage is measured through a separate AI Assistant Package, so it stays transparent. Reports show message volume, token consumption, estimated cost and the response/handoff ratio. When your package runs out the AI stops, and you can set up automatic renewal if you wish, so you never face a surprise charge.
WhatsApp, Telegram, CRM and a trainable AI agent in one panel, start free today, no credit card required.
