FlexInbox is built for every team that runs sales, support and operations over WhatsApp and Telegram. Wherever your customer writes from, it lands in the same inbox, links to a CRM record and, if you want, is answered by a trained AI agent. Pick the scenario closest to your business below.
Setup takes minutes: connect by QR, authorize your CRM, train the assistant.
The same powerful platform solves a different workload in each industry. Pick the one closest to your business.
Order status, shipment tracking, returns and exchange questions are mostly alike and repeat all day. The AI agent answers these routine questions instantly from your knowledge base and hands off complex complaints or special requests to an agent. Every new buyer becomes an automatic record in Zoho or Bitrix24, with campaign and order history in one place.
Property inquiries arrive scattered across WhatsApp and Telegram, and an agent who replies late loses the deal. FlexInbox gathers every inquiry in one inbox, turns an unknown number into an automatic Lead and assigns it to the right agent. The AI agent pre-screens listing, price and viewing questions, then passes serious buyers to a human.
During enrollment periods, questions about programs, capacity, price and payment reach high volume. The AI agent draws on your FAQs and brochures to answer tirelessly, while prospective students are tracked as Leads in the CRM. Automatic follow-up messages reach those who did not reply, so enrollment conversion stays high.
Appointment, preparation and general information messages are at the heart of patient experience. All conversations sit in one panel, shared across multiple users, and every message shows who wrote it. Thanks to multi-tenant data isolation, your clinic data is fully separate from other accounts; patient history links to the CRM record.
For agencies managing several brands or clients, each line is its own world. You can connect a separate WhatsApp or Telegram line per brand and assign a separate team and AI agent, each with its own knowledge base. Manage them all from one panel and report performance by brand.
In long sales cycles, the trace of every conversation from quote to close matters. By linking WhatsApp and Telegram chats to a Zoho or Bitrix24 deal record, you never lose a conversation. First response time, agent performance and handoff rates appear in reports, making sales discipline measurable.
Whatever your business, FlexInbox's core promise stays the same: all channels in one place, every conversation in the CRM, optional AI answers.
WhatsApp and Telegram are listed in the same inbox with a channel badge. Tagging, agent assignment, open and closed status, the unread mark and ready-made template replies work the same way in every industry.
A message from an unknown number is created automatically as a Contact, Lead or Deal in Zoho and an Open Lines record in Bitrix24. History gathers in one place and you can open a chat from the customer card.
If you assign an AI agent to a line, the message is answered first from your knowledge base. It runs in suggestion, semi-automatic or fully automatic mode; when an operator types, the AI goes silent in that chat and the human takes over.
The only thing that changes is which questions come most often and which CRM module they link to.
FlexInbox's core promise is the same in every business: wherever the customer writes from, WhatsApp or Telegram, it gathers in one place, links to a CRM record and, if wanted, is answered by AI. In e-commerce the most frequent question is shipment tracking, in real estate it is listing detail, in health it is appointments, but the flow is the same. Because you feed the knowledge base with your own content, the AI agent is not a generic bot but an assistant that speaks exactly your products, prices and processes, and never invents information it does not have.
As your industry grows, the system grows with you: when you open a new branch you connect a separate line, and when you add a new service you add a source to the agent's knowledge base. Thanks to a RAG architecture fed by website crawling, plain text, FAQs and PDF, DOCX, CSV files, your assistant always stays current. With the feedback loop, operator corrections improve the knowledge base over time. For details, see the AI Agent and Integrations pages.
All these capabilities go live without writing code, with a setup of a few minutes. You connect the channel by QR, authorize the CRM in one click and train the assistant with your own content; there is no application, template approval or technical integration process.
Yes. You can connect a separate WhatsApp or Telegram line for each branch or brand and assign a separate team and AI agent. Each agent has its own knowledge base, and you manage them all from one panel with reports by brand.
Because you feed the knowledge base, the agent speaks exactly your products, services and processes. It can crawl your website and you can add plain text, FAQs and PDF, DOCX, CSV files. It does not invent information it does not have and hands off to a human when needed.
Zoho CRM and Bitrix24 are supported, with embedded live chat for HubSpot too. You can connect both, choose one during signup and change it later, deciding by your industry and existing setup.
The AI agent tirelessly takes on routine and repeating questions; only complex or special conversations are handed off to your agent. Automatic follow-up messages can be sent to customers who did not reply, so opportunities are not missed even in busy periods.
Yes. FlexInbox uses multi-tenant data isolation, so your account's data is fully separate from other tenants. HTTPS and TLS, httpOnly cookie sessions, rate limiting and regular backups run as standard.
WhatsApp and Telegram, CRM and a trainable AI agent; all set up in a few minutes. Try it in your own business first.
