From WhatsApp and Telegram messaging to CRM sync, from a trainable AI agent to reporting, FlexInbox brings the daily work of sales and support teams under a single roof. You connect your own number, no WhatsApp Business API required, and setup takes minutes.
✓ No credit card · ✓ No WhatsApp Business API · ✓ Set up in minutes
Channels, CRMs and artificial intelligence come together in one system that talks to itself. Here are the four pillars that make FlexInbox indispensable every day.
WhatsApp and Telegram gather in the same list, and a badge shows which channel each message came from. Several agents share one number, and the sender is always visible on every reply. Scan conversations with search and date filters, tag them, assign them to an agent, and set them open or closed. An unread badge makes sure no message slips through.
Works two-way with Zoho CRM, Bitrix24 and HubSpot. An unknown number triggers automatic record creation, owner sync is preserved, and history stays on the CRM card.
A RAG agent fed by your own knowledge base speaks only from your information. It runs in suggestion, semi-automatic and fully automatic modes and hands off to a human when unsure.
Message volume, first response time, agent performance and AI response or handoff rates on one screen. On the AI side, token usage and estimated cost are also visible.
A rich messaging experience that brings WhatsApp and Telegram to one screen where your team works together.
Send and receive images, videos, PDFs, documents and locations, and play voice messages right inside the panel. The customer gets a full WhatsApp Web experience while the team manages everything from one screen.
Reply by quoting a message so it is clear which topic you are answering. Add emoji reactions and follow delivered and read ticks.
Send frequently used replies with one click, or even define custom templates per line. Greetings, order updates or closing messages go out in seconds.
Classify conversations with tags, set them open or closed, and tell apart what is waiting with the unread badge. No request is ever left half-finished.
Assign a conversation to the right agent and hand it to someone else when needed. In the Bitrix24 Open Lines flow, session handoff runs smoothly.
You get a browser push and an email alert when a new message arrives. You will not miss an important conversation even when you are away from the panel.
A powerful layer that connects messaging to your CRM, automates routine work and backs it all with artificial intelligence.
Chat directly from Zoho CRM Contacts, Leads and Deals cards or from Bitrix24 and HubSpot records. Reply with every detail about the customer right in front of you.
When a message arrives from an unknown number, the system automatically opens a Lead, Contact or Deal and assigns an owner. You lose no time on manual data entry.
A RAG agent fed by plain text, website crawling, FAQs and PDF, DOCX and CSV files speaks only from your information and never makes things up. It also interprets images and voice messages.
When you change the owner in the panel, the CRM record owner updates too. The two systems always stay consistent, and there is no doubt about who handles what.
In Bitrix24 each line maps to an Open Line, and incoming messages are routed automatically with robots and workflows. The AI bot also answers Instagram, Facebook and web chats.
Track message volume, first response time, agent performance and AI response and handoff rates. AI Assistant Package usage, tokens and estimated cost are reported separately.
Enterprise-grade infrastructure that lets you manage your team, subscription and data with confidence.
With admin and agent roles, per-person authorization and panel login accounts, you decide who accesses what.
Per-line subscription (WhatsApp and Telegram separate), monthly or yearly, with each line renewing independently. The AI Assistant Package is metered by usage, and payments are taken securely via iyzico.
The panel comes with multi-language support and offers a right-to-left interface for Arabic. Teams work comfortably in their own language.
Each company's data is completely separate from the rest, protected by token-based secure access. Data never mixes.
If the connection drops, the session is restored automatically, and connection monitoring keeps things running uninterrupted. Conversations continue without stopping.
Subscription status, package usage and system notifications reach you via browser push and SMTP email. You will not miss any important update.
No. Your agent connects their own WhatsApp number with a QR code, just like WhatsApp Web. There is no Business API application, template approval or monthly per-number API fee. You continue with the number your customers already know.
Yes. A single WhatsApp or Telegram number is shared by multiple agents, all messages gather in one inbox the whole team can access, and the sender is clear on every reply.
FlexInbox integrates with Zoho CRM, Bitrix24 and HubSpot. You can message from the record card, open automatic records for unknown numbers and keep owner sync two-way.
No. The AI agent speaks only from your knowledge base using RAG. It is fed with plain text, websites, FAQs and files. When unsure, on a keyword or when the customer asks, it hands off to a real agent. As soon as an operator types, the AI goes quiet in that chat.
The subscription is per line, WhatsApp and Telegram are charged separately, and you can choose monthly or yearly. Each line renews independently. AI usage is metered separately through an AI Assistant Package, and payments are taken securely via iyzico.
Connect your number with a QR code, authorize your CRM and train your assistant. Setup needs no code and finishes in minutes.
