Your customers are already messaging on WhatsApp. Instead of running it alone from a personal phone, manage a shared number with your whole team, connected to your CRM and backed by a trainable AI agent. FlexInbox turns WhatsApp and Telegram into a professional customer communication hub in a single panel.
✓ Set up in minutes with a QR code · ✓ No WhatsApp Business API required · ✓ WhatsApp and Telegram in one inbox
WhatsApp that starts on a single personal phone gets out of control as the business grows. Messages stay in one person's pocket, the team can't see them, and customer history is lost. FlexInbox turns that chaos into a shared, recorded and measurable flow.
When a shared number, a team, the CRM and AI come together, WhatsApp turns from a personal chat tool into a corporate sales and support channel.
One shared number, one inbox. You connect your business WhatsApp number with a QR code, just like WhatsApp Web. No WhatsApp Business API application, developer or technical setup is required. Your whole team sees and replies to messages on that number from a single panel; every message clearly shows who sent it and which agent answered. Your Telegram accounts are managed in the same inbox with a channel badge.
Team and workflow. On a unified list you assign conversations to agents, label them, mark them open or closed and track unread items. Saved reply templates let you send recurring answers in seconds, and browser notifications plus email alerts make sure no message is missed. Media, voice messages, quoted replies, emoji reactions and delivered/read ticks bring the full WhatsApp experience into the panel.
Unified history with your CRM. FlexInbox connects to the CRM you use: Zoho CRM, Bitrix24 or HubSpot. When an unknown number writes, a contact, lead or deal record is created automatically, and you send a WhatsApp or Telegram message without leaving the customer record. All communication history gathers in one place so the sales team never loses context. See the WhatsApp CRM integration page for details.
Trainable AI agent. You set up an AI agent that speaks only with your information, trained on a knowledge base of plain text, website crawling, FAQs and PDF/DOCX/CSV files. The agent answers common questions and, when needed, hands the conversation to an agent based on a confidence threshold or the customer's request. With suggestion, semi-automatic and fully automatic modes, you decide how much control to keep. See the AI agent page for more.
You set up not a personal chat app but a customer communication hub where your team works together.
The whole team uses the shared number; every message shows the sender and the responding agent.
Consistent answers to common questions in seconds; everyone uses the same tone and quality.
Assign conversations to agents, label them and track them with open/closed status.
For an unknown number, a contact, lead or deal is created automatically in Zoho, Bitrix24 or HubSpot.
Message volume, first response time, agent performance and AI answer/handoff rate on one screen.
An AI agent trained on your own knowledge answers 24/7 and hands off to a human when needed.
You connect your business WhatsApp number with a QR code, just like WhatsApp Web. No WhatsApp Business API is required. Messages gather in a single panel, become visible to the whole team and are written into the CRM.
Yes. The whole team uses the shared number; every message clearly shows the sender and which agent replied. You can assign conversations to agents, label them and track their status.
Yes. WhatsApp and Telegram are managed in the same unified inbox with a channel badge. You run both channels from a single panel.
FlexInbox integrates with Zoho CRM, Bitrix24 and HubSpot. When an unknown number writes, a record is created automatically and you message from inside the customer card. See the integration guide for the steps.
The AI agent speaks only with the information you upload and does not make things up. You choose between suggestion, semi-automatic and fully automatic modes; when needed the conversation is handed to a human. When an operator types, the AI goes silent in that chat. Details: AI agent.
A shared number, your team, the CRM and a trainable AI agent, all in one panel. Start in minutes, no card required.
