Map every WhatsApp or Telegram number to a Bitrix24 Open Line. Incoming messages land with the right team, get automated with bizproc, and are answered by a trainable AI agent. No WhatsApp Business API required, the agent links their own number with a QR code.
Setup takes minutes: connect the portal, map the line, start chatting.
FlexInbox connects to your portal over OAuth and fits every channel into Bitrix24's native customer communication layer.
FlexInbox authorizes your Bitrix24 portal and maps each agent's WhatsApp or Telegram number to an Open Line. When a customer writes, the message lands in the mapped Open Line, and if it comes from an unmapped number the default line is used. Every channel connects to its own team, its own queue and its own rules.
Conversations are also visible from the embedded widget on the CRM detail tab: open a Contact, Lead or Deal card and the matching WhatsApp/Telegram thread flows inside the record without switching screens. Your outbound messages reflect into the Open Line automatically, and inbound messages are written to the timeline.
On the first message from an unknown number a record is created automatically in Bitrix24, so not a single conversation is left untracked. New sessions can be picked up automatically by the service user and handed over to a real operator at any moment.
We layered a multichannel inbox, automation and AI on top of the Open Lines infrastructure.
WhatsApp and Telegram land in Bitrix24 Open Lines and are managed in the same queue and the same operator interface as your existing Open Line channels.
Automate incoming sessions with bizproc robots and workflows: routing, tagging, task creation and notification rules stay under your control.
Chat live with the customer from inside the Contact, Lead and Deal card through the embedded widget, with the history kept in one place.
The AI agent answers not just WhatsApp and Telegram but the Instagram, Facebook and web chat sessions connected to Bitrix, all from your knowledge base.
On the first message from a number with no record yet, a record is created automatically in Bitrix24 so no contact is lost.
When you assign a conversation to an operator from the panel, the Open Line session is handed over to that Bitrix user and the AI goes silent in that chat.
No code, no developer. Connect the portal, map the line, start chatting.
Enter your portal address and grant access. FlexInbox connects over OAuth and registers the AI bot in your portal. You only need Open Lines enabled on your plan.
Map each WhatsApp/Telegram number to the matching Open Line and, if you like, assign an AI agent to that line.
Incoming messages land in the right Open Line, appear on the CRM card and get automated by your bizproc rules. You are ready from the first message.
An AI agent assigned to an Open Line answers every Bitrix-connected channel with your knowledge and hands off to a human when needed.
The RAG knowledge base is fed from plain text, website crawling, FAQs and files (PDF, DOCX, CSV). The agent does not make things up, it speaks only with what you provide.
In Suggestion mode it drafts and the operator approves, in Semi-automatic mode it answers based on a confidence threshold, in Fully automatic mode it runs end to end.
The same agent answers Instagram, Facebook and web chat connected to Bitrix alongside WhatsApp and Telegram.
On a confidence threshold, a keyword or a "talk to a human" request the conversation is handed to an operator. Once the operator writes, the AI stays silent in that chat.
You need the Open Lines feature enabled on your plan. The connection completes in minutes once you enter your portal address and grant access.
No. The agent links their own WhatsApp number with a QR code, just like WhatsApp Web. There is no expensive API setup, approval process or per-number fee.
Yes. With the embedded widget added to the Contact, Lead and Deal card you see the thread on the record's detail tab and chat live from inside the record.
On the first message from a number with no record yet, a record is created automatically in Bitrix24 so no contact is left untracked.
An AI agent assigned to an Open Line answers WhatsApp and Telegram, plus the Instagram, Facebook and web chat sessions connected to Bitrix, all from your knowledge base.
Yes. When you assign a conversation to an operator from the panel, the Open Line session is handed over to that Bitrix user and the AI goes silent in that chat.
Open Lines mapping, bizproc automation and a multichannel AI agent, all in one panel. Set it up in minutes and start chatting.
