We gathered every way to connect WhatsApp and Telegram to your CRM in one guide. Setup, how it works and why it matters for Zoho CRM, Bitrix24 and HubSpot, all without the WhatsApp Business API.
Setup takes minutes and requires no code.
WhatsApp CRM integration is a bridge that links every inbound and outbound customer message on WhatsApp and Telegram to your CRM records (Contacts, Leads, Deals). Every conversation is logged on the right customer card; your sales and support teams chat from one screen with full history at hand. Messages no longer get lost on an agent's personal phone, they stay under your company's control.
Why does this matter so much? Because customers now write on WhatsApp instead of waiting for email. If those conversations stay outside the CRM, history is lost, nobody knows which agent said what, and reporting becomes impossible. Integration closes that gap: every conversation maps to a customer record, every agent sees the same context, and no message is left without an owner. For the bigger picture, read why WhatsApp is critical for businesses.
FlexInbox delivers this for three major CRMs: Zoho CRM, Bitrix24 and HubSpot. And you never have to set up the WhatsApp Business API; your agent connects their own number by QR, just like WhatsApp Web. On the Telegram side, the account also connects by QR with two-step verification supported, and both appear in the same inbox with a channel badge.
No technical knowledge needed, scan a QR and start chatting.
Authorize your Zoho, Bitrix24 or HubSpot account in one click; users come in automatically as agents.
The agent connects WhatsApp or Telegram by QR; no Business API and no number approval required.
Message from the CRM card; assign a trainable AI agent to the line if you like.
You pick one CRM during signup and continue with only its screens.
Send a WhatsApp or Telegram message from inside the Zoho record. An unknown number automatically creates a Lead, Contact or Deal, and owner sync routes the chat to the right agent.
Map each WhatsApp or Telegram line to an Open Line; bizproc automation kicks in and you chat from an embedded widget on the CRM detail tab. The AI bot also answers Instagram, Facebook and web chats connected to Bitrix.
Chat from a live chat embedded inside the HubSpot Contact card. Automatic contact matching keeps all history in one place, with no WhatsApp Business API required.
What happens behind the scenes the moment a message arrives.
The inbound number is looked up in the CRM; if a record exists it is linked, otherwise it is created based on your chosen mode.
Every inbound and outbound message is written to the customer timeline and activity, so no conversation is lost.
The record owner is matched to the agent; the chat goes to the right person and responsibility stays clear.
If an AI agent is assigned to the line, it replies automatically; when an operator types, the AI goes quiet in that conversation (human takeover).
Most solutions force you to set up the expensive, approval-heavy WhatsApp Business API. In FlexInbox there is no need: the agent connects their own WhatsApp number by QR, just like WhatsApp Web. Media, voice messages, quoted replies and read receipts come through as is, and setup takes minutes. For details, see WhatsApp without the Business API.
No. In FlexInbox the agent connects their own WhatsApp number by QR; no expensive API setup or number approval is required. Details: WhatsApp without the Business API.
Zoho CRM, Bitrix24 and HubSpot. You pick one during signup and continue with only its screens.
Minutes. Authorize the CRM, connect the number by QR, and start chatting. No coding required.
If the number is not found in the CRM, a Lead, Contact or Deal is created automatically based on your chosen mode and the chat is logged to that record, so no prospect is lost.
Yes. The Telegram account connects by QR with two-step verification supported, and chats appear in the same inbox as WhatsApp with a channel badge.
No, it is optional. If you like, you can assign a trainable AI agent to your lines to answer frequent questions automatically and hand off to a human on escalation.
Bring WhatsApp and Telegram together with Zoho CRM, Bitrix24 or HubSpot in minutes. No Business API required.
