Connect your Telegram accounts with a QR code and manage them in one unified inbox alongside WhatsApp. Media, @usernames and quoted replies; CRM sync, automatic records and a trainable AI agent work on Telegram as well.
✓ Connect in minutes via QR · ✓ Two-step verification supported · ✓ One view with WhatsApp
Even when the same customer writes from different channels, it stays in one unified flow, not scattered.
You connect your Telegram account with a QR code, just like WhatsApp. If two-step verification (cloud password) is enabled on your account, the panel asks for it securely during connection; this is not your panel password but Telegram's own 2FA password. Once connected, your Telegram messages appear in the same inbox as WhatsApp, with a channel badge.
Everything that arrives on Telegram shows up fully in the flow: media (images, video, files), the customer's @username and quoted replies. When an agent responds, they choose which channel to send from; if the customer wrote on Telegram they are answered on Telegram, if on WhatsApp then on WhatsApp.
The entire flow is linked to the correct CRM record. When a message comes from an unknown person, a record is created automatically, the chat history is logged to the customer card, and your team works from a single screen with full context. You can assign an AI agent to Telegram lines too and enable multi-user sharing.
Telegram shares the same powerful infrastructure as WhatsApp; there is no separate tool to learn.
Telegram and WhatsApp in one list, each chat tagged with a channel badge. Labels, open/closed status and unread markers work across all channels.
Images, video and files appear in the flow; you can play incoming voice messages, and the AI agent can transcribe and answer them when enabled.
See the customer's @username and reply with a quote to a specific message; context is never lost.
Your team manages a single Telegram line together; each message shows which agent wrote it, with assignment and permissions in your hands.
When a message arrives from an unknown person, a Lead/Contact is created automatically and the chat is logged to the right customer card.
The AI agent trained on your own knowledge base answers on Telegram too and hands off to a real agent when unsure.
No code, takes minutes. Scan the QR, choose your CRM and start chatting.
Link your account from the panel with a QR code; if two-step verification (cloud password) is set, it is requested securely.
Authorize Zoho CRM, Bitrix24 or HubSpot; chats are automatically linked to the right customer records.
Telegram and WhatsApp from one panel; if you wish, assign an AI agent to the line and automate part of the replies.
Your Telegram chats not only stay on one screen, they also match your CRM records automatically.
Telegram chats are linked to Contacts, Leads and Deals records; a message from an unknown person automatically creates a Lead or Contact.
Each Telegram line maps to an Open Line; bizproc automation runs and you reply from the embedded widget in the CRM detail tab.
Telegram chat appears as embedded live chat on the HubSpot Contact card; contacts are matched automatically and all history is gathered in one place.
FlexInbox connects your personal Telegram account; your customers experience chatting with a normal person. On the Bitrix24 side, bot-based routing through Open Lines is also possible.
No. If a cloud password is enabled on your account, the panel asks for it securely during connection. This is not your panel password but Telegram's own 2FA password, used only to connect.
Yes. Both channels are managed in one unified inbox with channel badges. The agent chooses which channel to reply from; context and history are preserved.
Yes. Images, video and files appear in the flow; you can play incoming voice messages and, when the AI agent is enabled, transcribe and answer them in the same flow.
Yes. A single Telegram line is managed by multiple users; each message shows which agent wrote it, and assignment and permissions are in your hands.
Subscription is per line and WhatsApp and Telegram count separately. Each line renews independently, monthly or yearly; AI usage is metered through a separate AI Assistant Package.
Connect via QR, choose your CRM and start chatting from a unified inbox in minutes.
