Channels, CRMs and AI come together on one platform
Bring WhatsApp and Telegram together in a unified inbox, sync two-way with Zoho CRM, Bitrix24 and HubSpot, and add an AI agent that speaks with your own knowledge on top. Every piece talks to the others, setup takes minutes, and you write no code.
No WhatsApp Business API required. Connect via QR, authorize your CRM, train the assistant.
Two messaging channels, one inbox
Whichever app the customer writes from, the message lands in the same list and is distinguished by a channel badge. For details, go to the channel pages.
WhatsApp→
The agent connects their own number via QR, just like WhatsApp Web. No WhatsApp Business API, application or template approval required. Images, video, PDFs, location, voice messages, quoted replies, emoji reactions and delivered/read receipts are supported. See the WhatsApp page for detailed setup and features.
Telegram→
The Telegram account is also connected via QR, with two-factor authentication (cloud password) supported. Media, @usernames and quoted replies work. It appears unified in exactly the same inbox as WhatsApp, with a channel badge. For the details of the Telegram integration, go to the Telegram page.
Your messages, right alongside your customer records
Works two-way with Zoho CRM, Bitrix24 and HubSpot. When a message comes from an unknown number, a record is created automatically and the history is kept on the card. You can go to the detailed page for each CRM.
Chat with Zoho CRM, without leaving the record
Open a WhatsApp or Telegram chat directly from a Contacts, Leads or Deals card. When an unknown number writes, a Lead, Contact or Deal is created automatically and the record owner is kept in sync. All chat history is stored on the relevant record.
- ✓ Send and receive messages from the Contacts, Leads and Deals card
- ✓ Automatic Lead, Contact or Deal creation for unknown numbers
- ✓ Record owner sync, the right chat to the right agent
- ✓ Chat history in one place on the CRM card
- ✓ For details, go to the Zoho page (/zoho.html)
Embedded widget and automation with Bitrix24 Open Channels
Each messaging line is mapped to a Bitrix24 Open Channel (Open Lines). You chat inside an embedded widget in the CRM detail tab and bizproc automation runs. The AI agent can also answer Instagram, Facebook and web chats connected to Bitrix with the same logic.
- ✓ Each line is mapped to an Open Channel (Open Lines)
- ✓ Embedded live chat widget in the CRM detail tab
- ✓ Trigger workflows with bizproc automation
- ✓ The AI bot also answers Instagram, Facebook and web chats connected to Bitrix
- ✓ For details, go to the Bitrix24 page (/bitrix24.html)
Embedded live chat on the HubSpot Contact card
Manage WhatsApp and Telegram chats directly with a live chat embedded in the HubSpot Contact card. Contacts are matched automatically and all history is gathered in one place. It all works without the WhatsApp Business API.
- ✓ Embedded live chat on the Contact card
- ✓ Automatic contact matching
- ✓ All chat history in one place
- ✓ No WhatsApp Business API required
- ✓ For details, go to the HubSpot page (/hubspot.html)
How do the integrations talk to each other?
Channels, CRMs and AI don't work as separate tools but as a single system that talks to itself. At the center is the unified inbox.
The unified inbox brings it all together
The customer writes from WhatsApp or Telegram, the message lands in the same list and is distinguished by a channel badge. Multiple agents share a single number, and the sender is clear on every message. Label, assign to an agent, set open or closed, and never miss a message with the unread badge. The same chat is linked to the CRM record at the same time, and if assigned, the AI agent gives the first reply.
Automatic CRM records
When a message comes from an unknown number, a record is created automatically in Zoho, Bitrix24 or HubSpot, owner sync is preserved and the history is kept on the card.
Trainable AI agent
The RAG agent speaks only from your knowledge base and doesn't make things up. It works in suggestion, semi-automatic and fully automatic modes, and hands off to a human when it isn't sure.
Reporting
Message volume, first response time, agent performance, AI reply and handoff rate on one screen. On the AI side, token usage and estimated cost are visible too.
Integrations, frequently asked questions
Do I have to use them all at once?▾
No. You can start with WhatsApp alone, then add Telegram, a CRM (Zoho, Bitrix24 or HubSpot) and the AI agent whenever you like. Each piece works independently but is stronger together.
Does setup require technical knowledge?▾
No. You connect channels via QR, authorize the CRM in one click and train the assistant with your own knowledge. There are no processes like API applications or template approvals and setup takes minutes.
Can I use more than one CRM at the same time?▾
The core design is to work with the CRM your business uses. Zoho, Bitrix24 and HubSpot are supported; you authorize whichever you use and associate your messages with that system.
Which channels does the AI agent work on?▾
The AI agent works directly on WhatsApp and Telegram. Via Bitrix24 Open Channels, it can also answer the Instagram, Facebook and web chat channels connected to Bitrix.
Is the Business API required for WhatsApp?▾
No. The agent connects their own number via QR, just like WhatsApp Web. No WhatsApp Business API is required, and there's no application, template approval or per-message fee.
Bring all your channels, your CRM and AI together on one platform
Connect WhatsApp and Telegram, authorize your CRM, train the AI agent. In minutes, without writing code.