Use WhatsApp professionally for your business
Your customers are already messaging on WhatsApp. Instead of managing it alone from a personal phone, run a shared number with your whole team, connected to your CRM and backed by a trainable AI agent. FlexInbox turns WhatsApp and Telegram into a professional customer communication hub in a single panel.
✓ Set up in minutes with a QR code · ✓ No WhatsApp Business API required · ✓ WhatsApp and Telegram in one inbox
Running a business on personal WhatsApp eventually breaks down
WhatsApp communication that starts on a single personal phone spirals out of control as the business grows. Messages stay in one person's pocket, the team can't see them, and customer history is lost. FlexInbox turns that clutter into a shared, logged and measurable flow.
- •All conversations sit on one personal phone; when that person is off or leaves, the history is lost
- •The team can't see the same customer, it's unclear who said what, and messages get repeated
- •Which customer discussed what never gets logged to the CRM, so reporting is impossible
- •No assignment, tagging or status tracking; a message that arrives at night waits until morning
- •Common questions are answered by hand every single time, wasting time
- ✓A shared number open to the whole team, with history stored securely in the panel
- ✓Every message shows who sent it and which agent replied
- ✓Conversations are logged automatically to the Zoho CRM, Bitrix24 or HubSpot record
- ✓An orderly flow with assignment, tagging, open/closed status and ready-made templates
- ✓A trainable AI agent answers common questions 24/7 and hands off to a human when needed
How do businesses use WhatsApp professionally?
When a shared number, a team, a CRM and AI come together, WhatsApp turns from a personal chat tool into a business-grade sales and support channel.
One shared number, one inbox. You connect your business's WhatsApp number with a QR code, just like WhatsApp Web. No WhatsApp Business API application, developer or technical setup is required. Your whole team sees and replies to messages coming to the same number from a single panel; every message makes clear who sent it and which agent replied. Your Telegram accounts are managed in the same inbox, complete with a channel badge.
Team and workflow. On a unified list, you assign conversations to agents, tag them, mark them open or closed, and track them as unread. With ready-made template replies you send frequently repeated answers in seconds, and browser notifications and email alerts make sure you never miss a message. Media, voice messages, quoted replies, emoji reactions and delivered/read receipts bring the full WhatsApp experience into the panel.
Unified history with your CRM. FlexInbox connects to the CRM you use: Zoho CRM, Bitrix24 or HubSpot. When an unknown number messages, a contact, lead or deal record is created automatically; you send a WhatsApp or Telegram message without leaving the customer card. This way all communication history is gathered in one place and the sales team never loses context. For details, see WhatsApp CRM integration.
Trainable AI agent. You set up an AI agent that speaks only from your information, and you train it with a knowledge base built from plain text, website crawling, FAQs and PDF/DOCX/CSV files. The agent answers common questions and, when needed, hands the conversation to an agent based on a confidence threshold or the customer's request. With suggestion, semi-automatic and fully automatic modes, you decide how much control it has. For details, take a look at the AI agent page.
Everything a business needs from WhatsApp
You set up not a personal chat app, but a customer communication hub where your team works together.
Team and multi-user
The whole team uses the shared number; every message makes clear the sender and the agent who replied.
Ready-made template replies
Consistent answers to common questions in seconds; everyone uses the same tone and quality.
Tags and assignment
Assign conversations to agents, tag them, and track them neatly with open/closed status.
Automatic CRM records
For an unknown number, a contact, lead or deal is created automatically in Zoho, Bitrix24 or HubSpot.
Reporting
Message volume, first response time, agent performance and AI reply/handoff rate on a single screen.
AI agent
An AI agent trained on your own knowledge answers 24/7 and hands the conversation to a human when needed.
WhatsApp for Business, FAQ
Will I have to use my personal number?▾
You connect your business's WhatsApp number with a QR code, just like WhatsApp Web. No WhatsApp Business API required. Messages are gathered in a single panel, open to the whole team, and logged to the CRM.
Can more than one person use the same number?▾
Yes. Your whole team uses the shared number; every message makes clear the sender and which agent replied. You can assign conversations to agents, tag them and track their status.
Is there Telegram besides WhatsApp?▾
Yes. WhatsApp and Telegram are managed in the same unified inbox with a channel badge. You run both channels from a single panel.
How do conversations connect to the CRM?▾
FlexInbox integrates with Zoho CRM, Bitrix24 and HubSpot. When an unknown number messages, a record is created automatically and you send messages from inside the customer card. For the steps, see the integration guide.
What does the AI agent do, and am I in control?▾
The AI agent speaks only from the information you upload, without making things up. You choose between suggestion, semi-automatic and fully automatic modes; when needed, the conversation is handed to a human. When an operator types, the AI goes quiet in that chat. Details: AI agent.
Set up WhatsApp professionally for your business
A shared number, a team, a CRM and a trainable AI agent, all in one panel. Start in minutes, no card required.