1. Nature of the Service
FlexInbox does not sell any physical products; it provides an entirely digital, cloud-based software service (SaaS). Accordingly, no shipping or physical delivery is involved.
2. Delivery (Service Activation)
Once your payment has been successfully completed through the iyzico infrastructure, the subscription or artificial intelligence (AI Assistant) package you purchased is provisioned to your account immediately (within a few minutes at the latest) and made available for use. Activation takes place electronically through your panel account (app.flexinbox.io).
The delivery period shall under no circumstances exceed the maximum statutory limit of 30 days; in practice, the service is provided immediately after payment.
3. Right of Withdrawal
Pursuant to the Regulation on Distance Contracts, for digital content and services the consumer may be unable to exercise the right of withdrawal where performance of the service has commenced with the consumer's own consent. Once you have started your subscription and begun using the service (connecting a number, sending messages, using an AI package, etc.), the right of withdrawal for that period may lapse.
Nevertheless, we value customer satisfaction; the refund terms set out below shall apply.
4. Cancellation and Refund Terms
- Subscription cancellation: You may cancel your subscription at any time through the panel. Cancellation takes effect at the end of the paid period you are currently in; you continue to use the service until the end of that period.
- First 7 days: If you have purchased a new subscription for the first time and have not substantially used the service (no number connected, no messages sent, no AI Assistant package used), a refund of fees will be issued provided that you submit your request within 7 days of the purchase date.
- Used periods: No refund of fees is issued for subscription periods that have been partially or fully used.
- Artificial intelligence (AI Assistant) packages: Used package usage is non-refundable. For packages that have not been used at all, a refund may be requested within 7 days of purchase.
- Service defect: In the event of a service defect attributable to us that cannot be remedied, the fee for the relevant period will be refunded.
5. Refund Process and Reimbursement to the Payment Method
Refund requests are submitted to destek@flexinbox.io from the email address registered to your account. Approved refunds are processed via the same method used for payment (through iyzico, to your card). The refund amount is processed within a maximum of 14 days from the approval of the request; the time it takes to appear on your card may vary depending on your bank.
6. Contact
For all requests regarding delivery, cancellation and refunds: destek@flexinbox.io
Seller: VRT Yazılım Bilişim ve Danışmanlık Hizm. Tic. Ltd. Şti. · Tax No: 9251287608