These Terms of Service (the "Agreement") govern the terms of use of the multi-channel customer communication service (the "Service") offered under the FlexInbox brand — including the Bitrix24 Marketplace application "FlexInbox WhatsApp & Telegram + AI" — by VRT Yazılım Bilişim ve Danışmanlık Hizm. Tic. Ltd. Şti. ("FlexInbox", the "Company" or the "Service Provider"), which unifies WhatsApp and Telegram messaging with Zoho CRM, Bitrix24, HubSpot and GoHighLevel (LeadConnector) and includes a trainable artificial intelligence agent. By registering for or using the Service, you are deemed to have accepted this Agreement.
Table of Contents
1. Parties and Definitions
- Service Provider (Company): VRT Yazılım Bilişim ve Danışmanlık Hizm. Tic. Ltd. Şti. · Tax No: 9251287608 · Email: destek@flexinbox.io · Web: https://flexinbox.io
- User: The business that registers for the Service and the users authorized by it (administrator/agent).
- End User/Customer: The third parties with whom the User communicates via WhatsApp or Telegram.
- Partner/Agency (white label): The reseller that offers the Service to end customers under its own brand. In white-label use, the agency is directly responsible to its end customers; the terms between FlexInbox and the agency additionally apply.
2. Scope of the Service
FlexInbox is a customer communication platform that consolidates the WhatsApp and Telegram channels in a single panel and integrates them with Zoho CRM, Bitrix24, HubSpot and GoHighLevel (LeadConnector). It offers features such as sending/receiving messages from CRM records (Zoho Contact/Lead/Deal, Bitrix24 Open Channel, HubSpot Contact/Deal, or GoHighLevel Contact/Conversation), associating messages with the CRM, automatic record creation, multi-user administration, media and canned message sending, automatic/semi-automatic replies via a trainable artificial intelligence agent (RAG), and reporting. The Service is provided "as is"; features may be updated from time to time.
3. Account and Security
- You are responsible for the confidentiality of your account information and for the actions carried out under your account.
- You must keep your password strong and notify us immediately in the event of unauthorized access.
- The access and roles granted to agents are the User's responsibility.
4. User Obligations
When using the Service, you agree to the following:
- To comply with all applicable legislation (KVKK (Turkish Personal Data Protection Law No. 6698), commercial electronic message/consent rules, consumer legislation, etc.),
- To obtain the necessary consents from end users and not to send unsolicited (spam) messages,
- Not to use the Service for unlawful, misleading, harassing purposes or purposes that infringe the rights of third parties,
- Not to subject the system to reverse engineering, automated abuse, or excessive load.
All liability arising from a breach of these obligations rests with the User.
5. Channel and CRM Terms of Use
FlexInbox is not officially affiliated with Meta/WhatsApp, Telegram, Zoho, Bitrix24, HubSpot or GoHighLevel (LeadConnector); these names are the trademarks of their respective owners. The Service operates by connecting your WhatsApp/Telegram account via QR code. Use that is contrary to the relevant platforms' own Terms of Service/Use (e.g., bulk/automated unsolicited messages) may result in your account being restricted by that platform; this risk rests with the User. CRM integrations (Zoho, Bitrix24, HubSpot, GoHighLevel) are subject to the API terms of the relevant provider.
6. Fees
- The Service may be offered under free and/or subscription-based paid plans.
- Current prices and plan scope are specified in the panel and on the pricing page.
- Fees are collected in advance and are non-refundable unless otherwise stated.
- FlexInbox reserves the right to change prices upon prior notice.
7. Intellectual Property
All rights to the software, design, brand and content relating to the Service belong to FlexInbox. You are granted only a non-transferable, non-exclusive license to use the Service. The data entered by the User (messages, customer information) belongs to the User; FlexInbox processes such data solely to provide the Service.
8. Limitation of Liability
The Service is provided "as is" and "as available". To the maximum extent permitted by applicable law, FlexInbox shall not be liable for indirect, incidental or consequential damages, for loss of profit/data/reputation, or for interruptions or account restrictions arising from the relevant channel or CRM providers (WhatsApp, Telegram, Zoho, Bitrix24, HubSpot, GoHighLevel). FlexInbox's total liability shall in any event be limited to the total fees you paid in the 12 months preceding the date on which the relevant claim arose.
9. Service Continuity
We do not guarantee that the Service will be uninterrupted. Temporary interruptions may occur due to maintenance, updates, causes arising from third parties (channel, CRM providers or infrastructure), or force majeure. We endeavor to ensure continuity and data redundancy to a reasonable extent.
10. Term and Termination
- The Agreement remains in force for as long as your account is active.
- You may close your account at any time.
- Should you breach the Agreement or the legislation, FlexInbox may suspend or terminate your account.
- Following termination, your data is deleted in accordance with the periods set out in the Privacy Policy.
11. Changes
FlexInbox may update this Agreement. Material changes are notified by reasonable means; your continued use of the Service after a change means that you accept the current terms.
12. Governing Law and Disputes
This Agreement is governed by the laws of the Republic of Türkiye. The Courts and Enforcement Offices of Konya, Republic of Türkiye have jurisdiction to resolve disputes. For users who have consumer status, the jurisdiction of the relevant consumer arbitration committees and courts is reserved.
For your questions: destek@flexinbox.io