A smart inbox connected to the Bitrix24 Open Channel
FlexInbox connects to Bitrix24's Open Channels as a bot. A trainable AI automatically replies to messages arriving from every channel linked to the Open Channel, and hands the conversation off to a person whenever needed.
No WhatsApp Business API required · Connect via QR · Set up in minutes
Bitrix24 · Open Channel
InstagramOne AI · Every channel linked to the Open Channel
What it does
Connects to Bitrix24 Open Channels as a bot
FlexInbox connects to Bitrix24's Open Channels structure as a bot. A trainable AI automatically replies to messages arriving from every channel linked to the Open Channel, and hands the conversation off to a person whenever needed. The moment an agent types into the conversation from the panel, the AI goes silent in that conversation and control passes entirely to the agent.
How it works
Live in three steps
No complex setup, API application, or developer required.
Authorize your Bitrix24 account
Connect your Bitrix24 account in a few clicks; FlexInbox is added to your Open Channels as a bot.
Connect WhatsApp/Telegram via QR
Connect your own WhatsApp or Telegram number by scanning a QR code. No Business API required.
Open Channel messages land in your CRM
Every message that reaches the Open Channel lands in Bitrix24; the AI replies and hands off to a person when needed.
Features
What you can do with Bitrix24
Open Channel bot integration
FlexInbox connects to Bitrix24 Open Channels as a bot and responds to incoming messages with AI.
One AI across every channel
WhatsApp, Telegram, Instagram, Messenger, and web chat — every channel linked to the Open Channel is managed by a single AI.
Automatic CRM record & lead
Every incoming conversation is logged to Bitrix24; the relevant record and lead are created automatically.
Bitrix user ⇄ agent mapping
Map your Bitrix24 users to FlexInbox agents so conversations reach the right person.
Business hours & topic rules
Use rules to define which business hours and which topics the AI will respond to.
Update stage/owner from chat
Move the relevant record's stage and update its owner from right inside the conversation.
Highlight
Every channel on the Open Channel, one AI
Not just WhatsApp; every channel linked to the Open Channel is managed with a single AI. A message from Instagram, Messenger, or web chat is answered by the same trainable agent; when the topic calls for it, the conversation is handed off to a person along with its full context.
Bitrix24 · Open Channel
MessengerWhy FlexInbox
The right choice for Bitrix24
No WhatsApp Business API required
You connect your own number by scanning a QR code; there's no template approval, per-message fee, or API application.
AI agent included
Feed the trainable agent your own knowledge base; let it learn your business and respond on your behalf.
Set up in minutes
Authorize Bitrix24, add your number via QR, and go live in minutes.
Other integrations
Using a different CRM?
→Zoho CRM
Two-way sync with the Leads, Contacts, and Deals modules; manage stage and owner from chat.
→HubSpot
Every conversation lands on the Contact timeline; manage Deal pipelines and Tickets from chat.
→GoHighLevel
Agency scale with sub-account support; trigger Opportunity and workflow automations from chat.
Frequently asked questions
What is a Bitrix24 Open Channel?+
Open Channels is Bitrix24's structure that gathers different messaging channels into a single flow. FlexInbox connects to this structure as a bot and responds with AI to messages arriving at the Open Channel.
Which channels does it respond to?+
A single AI can respond to all channels linked to the Open Channel — such as WhatsApp, Telegram, Instagram, Facebook Messenger, and web live chat — and hands the conversation off to a person when needed.
Do I need the WhatsApp Business API?+
No. You connect your own WhatsApp or Telegram number by scanning a QR code; no template approval, per-message fee, or API application is required.
How long does setup take?+
Just minutes. You authorize your Bitrix24 account, connect your number via QR, and go live; no developer or complex setup is required.
Supercharge your Bitrix24 Open Channels with AI
Connect FlexInbox to your Open Channel as a bot; respond to every channel with a single AI. Get started free — no credit card required.
Contact & Demo · Bitrix24 app
Questions about the FlexInbox app for Bitrix24?
Ask the team that builds the FlexInbox WhatsApp & Telegram integration for Bitrix24 — setup help, a live demo, or anything about the app. We usually reply within one business day.
Other ways to reach us
- Email support@flexinbox.io
- Support hours: Mon–Fri, 09:00–18:00 (GMT+3)
- How it works: setup & guides
- Try it now: create a free account