FlexInbox uses strictly necessary cookies and session tokens required for the service to function, as well as limited analytics/statistics cookies (Google Analytics) to understand how the site is used. We do not use third-party tracking or profiling cookies for advertising or marketing purposes.
1. Cookies / Tokens Used
| Name / Type | Purpose | Duration |
|---|---|---|
| Session token (JWT) | To authenticate the identity of the logged-in user and keep the session open | Session / limited period |
| Widget token (short-lived) | To securely authorize the chat window opened from the CRM panel (Zoho, Bitrix24, HubSpot, GoHighLevel) | Short-lived |
| Preference/technical | Interface preferences and security (CSRF protection, etc.) | Session |
| Analytics (Google Analytics) | To measure visit and usage statistics in aggregated/anonymized form (page views, session duration, device/browser type) | Persistent (up to 24 months) |
2. Managing Cookies
You can delete or block cookies through your browser settings. However, if you block strictly necessary cookies, core functions such as logging in and messaging may not work. You can disable analytics (Google Analytics) cookies through your browser settings or via Google's Analytics Opt-out add-on; this does not affect core functions.
3. Third Parties
The service integrates with services such as WhatsApp (Meta), Telegram, Zoho, Bitrix24, HubSpot and GoHighLevel, and uses Google Analytics (Google Ireland Ltd.) for visit statistics; these services may apply their own cookie policies on their own platforms.
4. Further Information
For details on the processing of your personal data, please refer to the Privacy Policy and the Data Protection Notice. For questions: destek@flexinbox.io