Shared Inbox
Your whole team in one inbox
WhatsApp and Telegram come together in a single shared inbox; with roles, chat assignment, tags, templates and search, your team manages it all on the same screen.
Multiple agents on the same line · Role-based access · No double replies
Emma Carter
Could I get some pricing info?
James Miller
Thanks, talk tomorrow.
Sophia Bennett
When will the shipment arrive?
Daniel Foster
Do you offer installments?
Emma Carter
online
Assigned agent, tag and every chat on one screen
What it does
No more messaging from personal numbers
Customer messages no longer get lost across scattered phones. Everything is gathered in one panel, kept on record, and managed by your team together.
Gathered in one panel
Every WhatsApp and Telegram message lands in a single shared inbox; no one has to track separate phones.
Kept on record
Even if an agent leaves, the message history stays with the team. Conversations aren't locked away on someone's phone.
Managed as a team
Multiple agents work the same line at once; chats are assigned, and everyone sees what they're responsible for.
Roles and permissions
Everyone sees only what they're allowed to
With role-based access, from manager to agent, the conversations and permissions each person can see are crystal clear.
Manager
All admin settings and all conversations. Assigns lines, adds agents, edits templates and tags; sees and manages everything.
Supervisor
Accesses reports and views all conversations. Monitors the team's overall status; tracks performance and message flow.
Agent
Sees only the chats assigned to them. Uses their own personal templates and their own report; works within a personal scope of access.
Features
Everything you need for team management
From line and chat assignment to tags, templates, status and search; the tools that keep your inbox organized as a team.
Line assignment
Assign WhatsApp or Telegram lines to agents; make it clear who manages which number.
Chat assignment
Assign a responsible agent to every conversation. Make it clear who's handling it, with no double replies.
Tags
Tag conversations, then filter by tag to quickly reach the chats you're looking for.
Templates
Org-wide canned replies plus each agent's own personal templates; send frequently used responses in one click.
Open / closed status
Mark each conversation as open or closed; see which are still waiting and which are done.
Search
Search by phone number, name and message content; find a past conversation in seconds.
The screen
One screen, everyone together
On the left, all your chats; on the right, the selected conversation, its assigned agent, tag and status. The team works on the same screen, and no one gets left behind.
Left list: all conversations with name, last message and unread badge.
Right panel: the selected chat's assigned agent, tag and message bubbles.
Status: every conversation is marked as open or closed.
Sophia Bennett
When will the shipment arrive?
Daniel Foster
Do you offer installments?
Emma Carter
Great, I'll wait.
James Miller
Thanks, talk tomorrow.
Sophia Bennett
+1 55• ••• •• ••
Why it matters
Order instead of chaos
A shared inbox isn't just convenience; it prevents lost customers, makes handoffs easier, and gives managers visibility.
No lost customers, no lost records
Every message in one panel and on record. An unanswered conversation stays visible as open; no request slips through the cracks.
Easy handoffs, no double replies
With chat assignment, it's clear who's handling what. A conversation is handed off to another agent with its full history; the same customer never gets two different answers.
Managers measure everything
Supervisors and managers view all conversations and track team performance and message flow through reports.
Bring your team together in one inbox
Combine WhatsApp and Telegram in a single shared inbox; with roles, assignment, tags, templates and search, let your team manage it all together.