1. Parties
SELLER
- Legal name: VRT Yazılım Bilişim ve Danışmanlık Hizm. Tic. Ltd. Şti. ("FlexInbox")
- Tax No: 9251287608
- MERSIS No: 0925128760800001
- Address: Nişantaş Mh. Demiryolu Cd. No:5/111 Selçuklu/Konya, Republic of Türkiye
- Phone: +90 850 307 43 15
- E-mail: destek@flexinbox.io
BUYER
The natural or legal person purchasing the Service, whose name-surname/company name, address, e-mail and contact details are collected electronically at the time of order/payment.
2. Subject of the Agreement
The subject of this Agreement is the sale and performance of the FlexInbox digital subscription/service and artificial intelligence (AI Assistant) package products, whose characteristics and sales price are specified below, ordered electronically by the BUYER via app.flexinbox.io, together with the determination of the parties' rights and obligations pursuant to Law No. 6502 on the Protection of Consumers and the Turkish Distance Contracts Regulation.
3. Characteristics of the Service and Price
FlexInbox is a cloud-based (SaaS) service that combines WhatsApp and Telegram with CRM systems (Zoho, Bitrix24, HubSpot, GoHighLevel) and includes an artificial intelligence agent, sold on a per-line (per-number) subscription and artificial intelligence (AI Assistant) package basis.
The type, quantity, monthly/annual period and total price including VAT of the purchased product, as well as any campaign/discount information, are clearly presented to the BUYER on the order summary and payment screen; payment confirmation is obtained on the basis of this price. Current prices are available on the pricing page.
4. Payment
Payments are collected securely (SSL/3D Secure) via the iyzico payment infrastructure, using a credit/debit card (Visa, MasterCard). Card details are not stored by FlexInbox; payment data is processed on iyzico's PCI-DSS compliant infrastructure.
5. Method and Period of Performance (Delivery)
The Service is digital; once payment is confirmed, the subscription/package is provisioned to the BUYER's account instantly and electronically, and shall not exceed the maximum statutory period of 30 days. There is no physical delivery/shipping.
6. Right of Withdrawal
Pursuant to Article 15 of the Turkish Distance Contracts Regulation, the Right of Withdrawal may not be exercised for services performed instantly in electronic form and for services whose performance has commenced with the consumer's approval. Where the BUYER purchases the Service and consents to the commencement of its performance (connecting a number, sending messages, using the package, etc.), the BUYER shall be deemed to have accepted this.
Nevertheless, in cases where the Service has not been substantially used, the refund conditions set out in the Delivery and Refund Terms shall apply.
7. General Provisions
- The BUYER acknowledges that they have read and are informed of the preliminary information regarding the essential characteristics, price and payment method of the Service subject to the Agreement, and that they have granted their approval electronically.
- This Agreement enters into force on the date it is approved electronically by the BUYER.
- Use of the Service is further subject to the provisions of the Terms of Service, the Privacy Policy and the Data Protection Notice.
- In cases of force majeure, the parties shall not be held liable to the extent that they are unable to fulfil their obligations.
8. Resolution of Disputes
In any disputes that may arise from this Agreement, the Consumer Arbitration Committees and the Consumer Courts at the BUYER's place of residence shall have jurisdiction, within the monetary limits announced by the Turkish Ministry of Trade.
9. Entry into Force
By completing the payment transaction, the BUYER declares that they have read, understood and accepted all the terms of this Distance Sales Agreement. The Agreement enters into force upon payment confirmation.