WhatsApp inside HighLevel Conversations
FlexInbox works as a messaging provider inside GoHighLevel. Your customer conversations run directly from GHL Conversations, your number connects by QR, and it supports agency and multi-location structures.
No WhatsApp Business API required · Location-based setup · Workflow automation
Mehmet Kaya
WhatsApp · online
WhatsApp conversations from inside GHL Conversations
What it does
Works as a messaging provider in GoHighLevel
FlexInbox plugs into GoHighLevel as an SMS/messaging provider. Customer conversations run directly from GHL Conversations, so you never have to switch to a different screen.
Your number connects by QR — no waiting on WhatsApp Business API approval. It supports agency and multi-location (sub-account) structures, and each location runs on its own number.
Setup flow
Messaging provider
FlexInbox · WhatsApp
Connection method
QR code
Structure
Agency + multi-location
How it works
WhatsApp inside GHL in three steps
No complicated setup — connect the messaging provider, scan your number, and start messaging.
Connect it as your messaging provider
Enable FlexInbox as the messaging provider in GoHighLevel and assign it to the relevant location.
Connect your WhatsApp number by QR
Link your number by scanning a QR code. No Business API application or approval wait required.
Message from Conversations
Message on WhatsApp straight from Conversations — let your workflows flow to WhatsApp and your automations kick in.
Features
What's included in the GoHighLevel integration
Location-based setup
Works with agency and sub-account structures — each location runs independently on its own WhatsApp number.
Send from within GHL Conversations
Run your WhatsApp conversations with customers directly from the GoHighLevel Conversations screen.
Workflows & automations flow to WhatsApp
Your GoHighLevel workflows and automations run over the WhatsApp channel.
Linked to Opportunities
Conversations are linked to the relevant Opportunity, so the opportunity record advances alongside the chat.
Connects by QR (no API approval)
Your number connects by scanning a QR code — no WhatsApp Business API application or template approval required.
Automatic replies with AI
A trainable AI agent replies to incoming messages automatically and hands off to an agent when needed.
Highlight
Inside Conversations, with the right location
Your WhatsApp conversations open inside GoHighLevel Conversations, with a badge that makes each location clear. Incoming and outgoing messages appear in a single stream, together with workflow triggers.
Location badge
Every conversation opens tagged to the relevant sub-account (location).
Inbound & outbound WhatsApp
Customer messages and your replies in a single Conversations stream.
Workflow connection
Your automations flow to WhatsApp over the same channel.
GoHighLevel · Conversations
Ankara BranchZeynep Arslan
Dual channel
WhatsApp and Telegram at once, from one number
GoHighLevel Conversations is a single stream. With FlexInbox you reach the same customer over both WhatsApp and Telegram — and you choose which channel an outgoing message goes out on by typing a short prefix at the start of the message.
Send from WhatsApp. Start the message with w// and your reply is delivered over WhatsApp.
Send from Telegram. Start the message with t// and the channel switches to Telegram in the same conversation.
If you don't type a prefix, the message goes out on the channel the customer last wrote to you on. Switch channels on one line, without leaving the chat.
Conversations · Emre Kaya
Single conversationWhy FlexInbox
The right choice for GoHighLevel
No WhatsApp Business API required
Your number connects by QR — go live without an API application, template approval, or waiting period.
AI agent included
A trainable AI agent replies to WhatsApp conversations automatically and hands off to an agent when needed.
Agency scale (multi-location)
Works with agency and multi-location structures — manage every sub-account on its own number from one place.
Other integrations
Using a different CRM?
See what you can do on the dedicated integration page for each CRM.
→Bitrix24
Connects to Open Channels as a bot; a single AI replies across Instagram, Messenger, and web chat.
→Zoho CRM
Two-way sync with the Leads, Contacts, and Deals modules; manage stage and assignee from the chat.
→HubSpot
Every conversation lands on the Contact timeline; manage the Deal pipeline and Tickets from the chat.
Frequently asked questions
How does FlexInbox appear in GoHighLevel?+
FlexInbox works as a messaging provider inside GoHighLevel. Your WhatsApp conversations run directly from GHL Conversations — you don't need to switch to a separate screen.
Does it support multiple locations?+
Yes. It supports agency and multi-location (sub-account) structures, and each location runs independently on its own WhatsApp number.
Is the WhatsApp Business API required?+
No. Your number connects by scanning a QR code — no WhatsApp Business API application, template approval, or waiting period required.
Do my workflows flow to WhatsApp?+
Yes. Your GoHighLevel workflows and automations run over the WhatsApp channel, and messages are sent from within Conversations.
Connect WhatsApp to GoHighLevel
Connect the messaging provider, add your number by QR, and start messaging on WhatsApp from within Conversations. Get started free — no credit card required.