WhatsApp & Telegram in full sync with Zoho CRM
Connect your WhatsApp and Telegram number to Zoho CRM with a QR code. Every conversation flows into the Leads, Contacts, and Deals modules; manage your CRM without leaving the chat and respond with a trainable AI agent.
No WhatsApp Business API required · No template approval · Set up in minutes
Mehmet Kaya
Matched with Zoho
Zoho activity feed
Every message is recorded to your Zoho record
What it does
Conversations and Zoho records always on the same page
Every incoming and outgoing message is matched with the relevant Zoho contact. When a message arrives from an unrecognized number, a Lead is created automatically, so no conversation goes unrecorded.
Messages matched to the contact
Every WhatsApp and Telegram conversation is linked to the corresponding Zoho record by number. Conversation history is gathered in one place inside your CRM.
Automatic Lead for unrecognized numbers
When a message arrives from a number that has no match in Zoho, a new Lead is created automatically, so agents never have to open a record by hand.
Two-way with Leads, Contacts, and Deals
The integration works two-way with Zoho's Leads, Contacts, and Deals modules; changes in a record are reflected in the chat screen, and changes on the screen are reflected in Zoho.
Agent assignment aligned with Zoho
The agent who takes over a conversation is aligned with the record's owner in Zoho. Ownership stays consistent on both sides.
How it works
Connect to Zoho in three steps
No developer, API application, or complex setup required.
Authorize your Zoho account
Grant secure access to your Zoho CRM account in a few clicks. FlexInbox connects to the Leads, Contacts, and Deals modules.
Connect WhatsApp/Telegram with a QR code
Each agent connects their own number by scanning a QR code. No WhatsApp Business API needed.
Let conversations flow into Zoho
As soon as the connection is complete, messages start flowing. Records are created automatically and kept in sync.
Features
What's included in the Zoho integration
Lead / Contact / Deal sync
Two-way sync with the Leads, Contacts, and Deals modules; records stay current between the chat screen and Zoho.
Automatic lead creation
A new Lead is created automatically on the first message from a number that isn't in Zoho.
Agent ⇄ Zoho user matching
FlexInbox agents are matched with Zoho users; owner assignment stays aligned on both sides.
Conversation history in the CRM
WhatsApp and Telegram conversations are recorded to the relevant Zoho record; your team accesses conversation context straight from the CRM.
Stage & owner management from chat
Move a Deal stage and change a record's owner without leaving the chat screen.
Automatic replies with AI
A trainable AI agent answers WhatsApp and Telegram messages and hands the conversation off to an agent when needed.
Highlight
Chat and Zoho work on the same screen
You don't need to switch to Zoho while chatting with a customer. See the relevant record right in the chat screen, change its owner and Deal stage; every action lands in the Zoho activity feed.
Records match instantly
The moment a message arrives, the Zoho record opens next to the conversation.
Move stages from chat
Advance a Deal to the next stage right from within the conversation.
Every action is written to Zoho
Lead creation, owner changes, and stage changes are all logged in Zoho.
Zeynep Arslan
WhatsApp · conversation
Record
Zeynep Arslan
Owner
Ahmet Yılmaz
Deal stage
Zoho activity feed
Chat screen — Zoho card
Why FlexInbox
A practical choice for your Zoho team
No WhatsApp Business API required
You connect your own number with a QR code; there's no template approval, message fee, or API application.
AI agent included
An AI agent trained on your own knowledge talks with your customers on WhatsApp and Telegram.
Set up in minutes
Authorize your Zoho account, add your number with a QR code, and start chatting right away.
Other integrations
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A dedicated integration for every CRM. See what you can do on each one's own page.
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Agency scale with sub-account support; trigger Opportunity and workflow automations from chat.
Zoho integration — frequently asked questions
Which Zoho modules does it work with?+
It works two-way with Zoho CRM's Leads, Contacts, and Deals modules. Messages are matched with these records; owner and Deal stage are managed from chat.
Is a new customer registered automatically?+
Yes. When a message arrives from a number that has no match in Zoho, a new Lead is created automatically, so an agent never has to open a record by hand.
Do I need the WhatsApp Business API?+
No. You connect your own WhatsApp and Telegram number by scanning a QR code; no template approval, message fee, or API application is required.
How long does setup take?+
Usually just minutes. You authorize your Zoho account, connect your number with a QR code, and start chatting right away. No developer or complex setup required.
Connect WhatsApp and Telegram to your Zoho CRM
Let every conversation flow into Zoho, manage your CRM from chat, and put AI to work. Get started free — no credit card required.