WhatsApp is the most powerful channel for boosting conversion in e-commerce: instant, personal and with a 98% open rate. Here are 7 actionable methods to grow your sales.
The average cart abandonment rate is around 70%. Email reminders often go unread; whereas WhatsApp messages are opened within minutes. A reminder sent at the right time recovers a significant portion of lost sales.
When you combine WhatsApp with your CRM and order system, you can see each customer's history, orders and preferences, and run personalized, sales-focused conversations.
Send a personal WhatsApp message to a customer who left items in their cart; offer a small discount if needed.
Automatically send order confirmation, the shipping tracking link and delivery info. Eliminate "where is my order" questions.
Instantly answer questions about size, color and compatibility; turn an undecided customer into a sale.
Let a trainable AI agent answer product questions that come in at night, so you never miss a sale.
Manage returns, exchanges and warranty processes over WhatsApp; increase satisfaction and repeat sales.
Announce new collections and campaigns to interested customers on an opt-in basis.
Assign all conversations to agents, label them and tie them to CRM records.
Depending on your e-commerce infrastructure, you can work with Zoho CRM, Bitrix24 or HubSpot. All three connect to WhatsApp and Telegram with FlexInbox. You can find the differences between them in our CRM comparison article.
Because you are following up on a shopping process the customer started themselves, it is a personal, contextual message. When sent with consent and in moderation, it significantly increases conversion.
Yes, by integrating with your CRM and order system, you can automate order and shipping notifications.
Yes, FlexInbox supports multiple numbers and multiple channels; each store/number is managed and reported on separately.
Bring cart, shipping and support conversations together on a single panel.
