All three popular CRMs connect to WhatsApp and Telegram with FlexInbox. So which is right for your business? We compared them in terms of setup, features and price.
Whichever CRM you choose, the logic is the same with FlexInbox: agents connect their own numbers via QR, all incoming and outgoing messages are tied to a CRM record, and if you wish, the AI agent steps in. The difference shows up in each CRM's own strengths.
| Criterion | Zoho CRM | Bitrix24 | HubSpot |
|---|---|---|---|
| Strength | Flexible, cost-effective, broad product family | Open channels + workflow automation | Marketing & sales funnel, ease of use |
| WhatsApp conversation | From the Contact/Deal card | Via Open Channel | Live chat on the record card |
| Automatic logging | Yes | Yes | Yes |
| Workflow automation | Workflow | Bizproc (powerful) | Workflows |
| Best-suited business | SMBs & growing teams | Operations-heavy teams | Marketing-focused teams |
We explained the setup and how it works for each CRM separately.
WhatsApp from Contacts, Leads and Deals cards; automatic logging and owner sync.
Map each line to an Open Channel and automate with bizproc.
Live chat via iframe on the record card; incoming and outgoing messages on the timeline.
No. FlexInbox is added on top of your existing CRM; it works with whichever you use among Zoho, Bitrix24 or HubSpot.
Each account works with one CRM; you can switch if needed. Most businesses run with a single CRM.
CRM license costs vary; on the FlexInbox side, pricing is per line and independent of the CRM. Details on the pricing page.
Connect WhatsApp and Telegram to your existing CRM and start using it today.
