Zoho, Bitrix24, and HubSpot: Which One Is Right for You?
All three popular CRMs connect to WhatsApp and Telegram through FlexInbox. So which one is the better fit for your business? We compared them on setup, features, and price.
The common ground: WhatsApp + Telegram in one panel
Whichever CRM you choose, the logic with FlexInbox is the same: agents connect their own numbers via QR, every inbound and outbound message is tied to a CRM record, and the AI agent steps in if you want it to. The difference shows up in each CRM's own strengths.
Three CRMs at a glance
| Criterion | Zoho CRM | Bitrix24 | HubSpot |
|---|---|---|---|
| Strength | Flexible, cost-effective, broad product family | Open channels + workflow automation | Marketing & sales funnel, ease of use |
| WhatsApp conversation | From the Contact/Deal card | Via Open Channel | Live chat in the record card |
| Automatic record | Yes | Yes | Yes |
| Workflow automation | Workflow | Bizproc (powerful) | Workflows |
| Best-fit business | SMBs & growing teams | Operations-heavy teams | Marketing-focused teams |
Detailed integration pages
We explained the setup and how it works for each CRM separately.
WhatsApp from the Contacts, Leads, and Deals card; automatic record creation and owner sync.
Map each line to an Open Channel and automate it with bizproc.
Live chat via iframe in the record card; inbound and outbound messages on the timeline.
Frequently asked questions
I already use a CRM. Should I switch?▾
No. FlexInbox layers on top of your existing CRM; it works with whichever one you use, whether that's Zoho, Bitrix24, or HubSpot.
Can I connect more than one CRM?▾
Each account works with one CRM; you can switch if needed. Most businesses run with a single CRM.
Which one is the cheapest?▾
CRM license costs vary; on the FlexInbox side, pricing is per line and independent of the CRM. Details are on the pricing page.
Start with whichever CRM you have
Connect WhatsApp and Telegram to your existing CRM and start using it today.